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Going Mobile: Improving the Customer Experience with Cisco CMX

I recently spent some time getting to know the Cisco CMX solution. You might ask, what is the Cisco CMX solution? I’m glad you asked, because over the next series of posts we’ll look at CMX and its components. The Cisco Connected Mobile Experience or CMX as we’ll refer to it from here on is Cisco’s solution to transform your existing network into a customer experience engine. When I first I heard that I thought “that sounds cool, and expensive”. I wanted to take a deeper look to understand how cool, and how expensive? Read More





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SPARKING OUR COLLABORATION

  On December 29, 2016, Bedroc lit up (brace yourself, the puns will be many) Cisco’s latest collaboration solution, called Spark.  As an experienced Cisco voice engineer, I was shocked to have the smoothest voice cutover of my career while using such a relatively new product...and one that lives entirely in “the cloud”. Read More