In March 2020, millions of office workers became work-from-home employees overnight. Hundreds of these workers are still working from home offices or kitchen tables; and others are taking on hybrid working roles, in which they work some days from home and some from the office, on a rotating schedule.

Wherever your company is located, and regardless of the state or local coronavirus restrictions you’re operating under, one thing is certain: 2020 has changed the work environment for both the short and the long term. Major organizations like Siemens are taking the lead from 2020 stay-at-home orders to allow their employees to work from home, at least during some of the week, indefinitely. So, what lessons in digital transformation can your organization learn from a topsy-turvy 2020 to deploy new work policies, corporate culture shifts, and employee benefits by leveraging the latest technologies? Read on to learn more.

5G Is No Longer Just a Dream

The mobile network of the future, 5G, is already available in select cities around the globe, allowing mobile device users, including work-from-home white-collar employees, to download content at speeds of 1 Gbps. We know that there’s been a lot of talk about 5G becoming mainstream for years. 

However, we also know that 2020 has changed the demand for faster mobile connections. As more office workers rely on mobile devices—and more companies implement permanent hybrid working models for the post-Coronavirus era—we anticipate that 5G in your city is going to become a reality sooner rather than later.

If You Haven’t Already Adopted A Customer Data Platform (CDP), Do So Now

For years, companies have relied on a variety of internal software resources to manage operations—everything from sales relationship management, marketing efforts, procurement, invoicing, and more. Often piecemealed together, it can be difficult to make these different applications work together. That’s not to mention the difficulty for employees to access the information they need when they need it.

Customer data platforms are designed to address this problem. By selecting and deploying a CDP throughout your organization, you can unify the customer information you have on file—in a variety of systems—and make it easy for your employees to access the exact information they need at any given point in time. While working from home is expected to last at least until the middle of 2021, not to mention the growing desire of more employees to have a flexible, remote work schedule, enabling your employees to access information anywhere, anytime is more important now than ever before.

Lockdown Your Company Data By Making Important Cybersecurity Improvements

Keeping your company information safe and secure has always been important. It’s become a challenge in 2020, however, for IT teams to do so when they’ve got hundreds or thousands of team members working from various remote locations.

One of the biggest transformation trends moving into 2021 is companies making their cybersecurity phishing and hacking proof. As a 2020 CompTia study reported, one of the biggest areas that cybersecurity is seeing a boost is in cloud security, up 33% from 2019. As remote workers leverage the cloud to share content and collaborate, it’s more important than ever to keep data stored and accessed in the cloud safely.

Hybrid and Remote Workplaces Will Outlive the COVID-19 Pandemic

Siemens is allowing over 140,000 of its employees to permanently work a hybrid schedule, with at least two to three of their work week days can be completed from home. They’re not alone. If your organization hasn’t already been receiving these types of requests from your employees, including key personnel, expect to receive them in the very near future.

Many tech-savvy workers are more productive than ever. Remote and hybrid work have proven productive and profitable in 2020, and many companies are following Siemen’s lead to implement indefinite work-from-home or hybrid working models to provide their employees a better work-life balance, without sacrificing the bottom-line.

AI and ML to Take Off Like Never Before

You’ve likely read about the future of democratization of Artificial Intelligence (AI) and Machine Learning (ML) for quite some time. Well, the future is now.

By leveraging the capabilities of AI and ML, organizations are becoming more productive, more agile, and more efficient than ever before. AI and ML are helping companies detect errors, fraud, and mistakes faster than ever before. While there are still early adopters, the time to jump on the AI and ML train is now. By reaping early rewards from these new technological capabilities, your organization will be better poised to compete in the 2020s and beyond.

Learn More Digital Trends by Reading Our IT Advisory Services eBook

The best way to take advantage of these tech trends is to partner with a team that is knowledgeable and experienced in deploying these important services in organizations of your size. Your IT department is already working at maximum capacity, supporting remote and hybrid work. To take the next step and leverage emerging digital capabilities, partner with a reputable IT advisory services agency

Contact Bedroc today to schedule a consultation.