I recently spent some time getting to know the Cisco CMX solution. You might ask, what is the Cisco CMX solution? I’m glad you asked, because over the next series of posts we’ll look at CMX and its components. The Cisco Connected Mobile Experience or CMX as we’ll refer to it from here on is Cisco’s solution to transform your existing network into a customer experience engine. When I first I heard that I thought “that sounds cool, and expensive”. I wanted to take a deeper look to understand how cool, and how expensive?
Posts tagged with Cisco
On December 29, 2016, Bedroc lit up (brace yourself, the puns will be many) Cisco’s latest collaboration solution, called Spark. As an experienced Cisco voice engineer, I was shocked to have the smoothest voice cutover of my career while using such a relatively new product…and one that lives entirely in “the cloud”.
Shocker, I’m a Nerd
I grew up LOVING Star Trek: The Next Generation. One of the key elements of this show was the ship’s computer, LCARS, which could control and interact with various other systems and sensors of the ship on behalf of the crew. If I had to pinpoint anything in my life that drove me to IT, I think it would have to be how much I enjoyed the idea of the helpful computer in ST:TNG that made people’s lives easier.
In Remembrance of the “Good Old Days”
Do you remember how much less complicated IT used to be? Don’t get me wrong, being in IT has always been challenging. There’s always been enormous pressure on IT from the business, mostly because there has been this pervasive struggle to leverage IT to create an advantage against competition. Therefore, in lieu of strategic value, IT has sometimes been relegated to the category of “cost center”. Some of you may even be in IT departments that report up to the Chief Financial Officer…a true sign of IT as a Cost Center (ITaaCC?) status.
What do you get when you offer customers a private cloud solution that is simple and fast to deploy while offering real choice?